Please Phone US +61 (0)3 9886 0080

Office Hours:

8:30AM to 6:30PM

Support Hours:

7:30AM to 9:30PM AEST

System support 1300 859 072
- For Paid Support Assistance

Imageware Technologies Pty Ltd - software developers for business

ImageWare Technologies Privacy statement

    Introduction
  • We are an Australian registered company providing software products and IT support services worldwide. When we refer to us, we, 'ImageWare', MotePC, PosPC or HRD authors and publishers, we are referring to ImageWare Technologies limited liability company. ImageWare respects your privacy. All information you give us is held with the utmost care and security. This privacy statement sets out our privacy policy. Please take time to review this privacy policy as it tells you how your personal information will be treated by us. We do not sell, rent or loan any identifiable information regarding our customers to any third party. Only in the circumstances described within this Privacy Policy would we share your information with any third party.
    Use of Information
  • ImageWare will not collect any personal information about individuals except when specifically and knowingly provided by such individuals. Examples of such information are: name, company, postal address, email address, phone number and product commentary. We will use the personal information provided to us in order to:
    • process orders submitted by you;
    • customize the service we provide to you;
    • administrate or otherwise carry out our obligations in relation to any agreement you have with us;
    • verify your identity;
    • anticipate and resolve any problems with any goods or services supplied to you;
    • carry out market research and surveys and track sales data;
    • send you our correspondance or newsletter;
    • to send you follow-up communications relating to software downloaded from our site; and
    • send you information about our other products and services.
    We may collect any personal information provided by you to us through our various web sites or via a telephone operator, or we may collect this information through your email or other communications with us. Certain information is collected automatically, as described later in the privacy policy. We may also ask you for other optional information such as what sort of equipment/device/software you use and the methods of use. If you choose to give us this information, we will use it to help us to provide you with the best possible service that is personalized to your needs and preferences. Information we request is not compulsory however failure to identify yourself to our requirements might limit availability of service to your organisation. In that circumstance we might request an alternative, able to be validated person conduct discussions with us. We also collect information from you if you choose to take part in any of our on-site surveys or promotions. We will use this information to administer the promotion, help us to plan other promotions and improve the services we provide.
    Third parties information collection
  • Certain ImageWare services, such as payment processing or assisting with user evaluation of our products, can be offered in conjunction with third-party business. In such cases, we may need to share your personal information with them in order to provide these services. Also, in this instance, please note that certain services may be unavailable if you do not want to disclose such requested personal information. Where our services make use of hosted tools, hosted data storage and payment services provided by third parties any of your personal information stored by such third parties shall be subject to their privacy provisions. If a third party is associated with any ImageWare service or product, we cannot be responsible for their privacy policies and practices or those of other sites that you access using links from our site. Therefore we recommend that you check the policy of each individual third party.
    IP, Email addresses and Log files
  • When you visit our site or when we log to your site for support services, we automatically log your IP address which is recognized by our web servers and remote connect services. We use IP addresses to help us administer the site and differentiate unwanted IP traffic. Log files of your system operation may be copied and retained for the period of support.
    Non-personal information
  • We might automatically collect non-personal information about your organisation which can include individuals IT use. This information is only collected by way of any investigations and operation of your organisation's IT system. Non-personal aggregate information might be shared to third parties upon our need and in the process of your IT support.
    Disclosures
  • Other than the disclosures referred to in this policy, we will not disclose any personal information without your permission unless we are legally obliged or entitled to do so (for example, if required to do so by Court order or for the purposes of identifying fraud or other crime). We will only disclose your personal information to a third party either as part of a reorganization or a sale of the assets of ImageWare, and/or having undertaken reasonable steps for your continued personal privacy protection.
    Information about products and services
  • We might at times advise you of products and services believed to be of possible benefit to you or your organisation. If at any time you do not wish to continue to receive these details, then send a 'Unsubscribe' subject field to email address contactus@imagewaretechnologies.com
    Security
  • Imageware provides best endeavours and attentions to IT security with its own web servers, remote access tools and electronic communications. We have implemented technology and policies to help safeguard your privacy from unauthorized access and improper use. Mitigation of security risk is ongoing as new risks evolve, we will continue to monitor and update security measures and implement appropriate remedial technologies.
    Consent
  • By using our web sites, support services and products or replying to promotional material you are giving consent for your information to be utilised in the manner specified by this policy statement.

ImageWare Technologies PTY LTD ('ImageWare') Terms of Trade

    Introduction
  • BY SIGNING To service, ENROLLING IN, USING, PROVIDING YOUR CREDIT/DEBIT CARD INFORMATION, AND/OR PAYING FOR THE SERVICE(S) AND/OR PRODUCTS, YOU AGREE TO THE PRICES, CHARGES, AND THE TERMS OF THIS AGREEMENT. iF YOU DO NOT AGREE TO BE BOUND BY THESE TERMS, YOU MUST ENSURE YOU DO NOT INDICATE TO US YOUR ACKNOWLEDGEMENT AND AGREEMENT TO BE IRREVOCABLY BOUND BY THESE TERMS WHERE THEY ABIDE THE LAWS AND STATUTES OF VICTORIA, AUSTRALIA. YOUR ACKNOWLEDGEMENT AND AGREEMENT TO BE IRREVOCABLY BOUND BY THESE TERMS WILL BE INDICATED TO US UPON MAKING AN APPPLICATION TO US FOR THE USE OR PURCHASE OF SERVICES, PURCHASING OR USING SERVICES OR PRODUCTS PROVIDED BY US, OR BECOMING A CUSTOMER AT ANY TIME, WHICHEVER OCCURS FIRST. We may change the terms of this agreement from time to time, without prior notice to you. Notices of amendment(s) made to this agreement will be considered given and effective on the date that such amendment(s) are posted at www.ImageWareTechnologies.com. Further, the agreement posted shall supersede all previously agreed to electronic and/or written Terms of Service.
    Warranty Disclaimer
  • ImageWare WILL MAKE ALL REASONABLE EFFORTS, UNDER THE CIRCUMSTANCES, TO MAINTAIN SUPPORT QUALITY AND MINIMISE RESPONSE TO REQUEST TIME. ImageWare MAKES NO WARRANTIES ABOUT ANY SUPPORT SERVICE, PROJECT AND SOFTWARE DESIGN AND TESTING PROVIDED TO CLIENTS, EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY WARRANTY OF MERCHANTIBILITY, COMPLETENESS, QUALITY, OR FITNESS FOR A PARTICULAR PURPOSE, TITLE OR NON-INFRINGEMENT, OR ANY WARRANTY ARISING BY USAGE OF TRADE, COURSE OF DEALING, OR COURSE OF PERFORMANCE. ACCORDINGLY, ALL SERVICES AND PRODUCTS OFFERED BY ImageWare ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" AND BEST ENDEAVOURS BASIS. NO CREDIT ALLOWANCES ARE PROVIDED FOR INTERUPTION OF SERVICE OF ANY KIND. IN NO EVENT SHALL ImageWare BE HELD LIABLE TO YOU NOR ANY THIRD PARTY FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, ACTUAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING, WITHOUT LIMITATION TO, DAMAGES FOR LOSS OF REVENUE, LOSS OF PROFITS, OR LOSS OF YOUR CLIENT(S) GOODWILL, ARISING IN ANY MANNER FROM THIS AGREEMENT AND OR THE PERFORMANCE OR NONPERFORMANCE HEREUNDER. NEITHER PARTY SHALL BE HELD LIABLE FOR ANY DELAY OR FAILURE IN PERFORMANCE OF ANY PARTY OF THIS AGREEMENT, OTHER THAN FOR ANY DELAY OR FAILURE IN AN OBLIGATION TO PAY MONEY, TO THE EXTENT SUCH DELAY OR FAILURE IS CAUSED BY FIRE, FLOOD, EXPLOSION, ACCIDENT, WAR STRIKE, EMBARGO, GOVERNMENTAL REQUIREMENT, CIVIL OR MILITARY AUTHORITY, ACT OF GOD, INABILITY TO SECURE MATERIALS OR LABOR, OR ANY OTHER CAUSES BEYOND THEIR REASONABLE CONTROL. ANY SUCH DELAY OR FAILURE SHALL SUSPEND THIS AGREEMENT UNTIL THE FORCE MAJEURE CEASES AND THE TERM SHALL BE EXTENDED BY THE LENGTH OF THE SUSPENSION. THIS AGREEMENT SUPERCEDES ANY AND ALL PRESENT AND FUTURE AGREEMENTS MADE BETWEEN YOU AND IMageWare Technologies WITH RESPECT TO QUALITY, UP-TIME, RELIABILTY, AND GENERAL PERFORMANCE. ImageWare Technologies DOES NOT WARRANTY THE RELIABILTY, UP-TIME, QUALITY, AND GENERAL PERFORMANCE OF THE SERVICE OR PRODUCT IT PROVIDES TO YOU. FURTHER, ImageWare MAKES NO WARRANTY THAT THE SERVICE(S) OR PRODUCTS IT PROVIDES TO YOU WILL BE UNINTERRUPTED.
    Limitation of Liabilities
  • ImageWare Technologies Pty Ltd SHALL NOT BE LIABLE FOR ANY DAMAGES, INCLUDING DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, OR DAMAGES FOR LOSS OF PROFITS, REVENUE, DATA OR DATA USE, INCURRED BY YOU OR ANY THIRD PARTY, WHETHER IN AN ACTION IN CONTRACT OR TORT, EVEN IF YOU OR ANY OTHER PERSON HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
    Copyright Notice
  • The Software referred to as 'MotelPC', 'PosPC', 'HRD-International' 'HRD-Health Reference Disk' is the proprietary product of ImageWare Technologies Pty Ltd and is protected by copyright law. You acquire only the right to use the Software and do not acquire any rights of ownership. You agree not to remove any product identification, copyright notices, or other notices or proprietary restrictions from the Software. You agree not to cause or permit the reverse engineering, disassembly, or decompilation of the Software.

Software project development Melbourne VIC Australia | Remote site support and assistance worldwide | Outsource IT management for small to medium business

Imageware Technologies Pty Ltd, 127 High Street, Glen Iris VIC 3146 Telephone +61 3 9886 0080, sales@imagewaretechnologies.com